UXLabs provides consulting services based around a philosophy of user-centred design, with an emphasis on evidence-based research from the fields of cognitive psychology and human-computer interaction:
- User research
- contextual inquiry, task analysis, usability testing
- creation of personas, scenarios, mental models, test reports & recommendations
- Design and prototyping
- interaction design, user interface design, concept ideation
- creation of wireframes, interactive prototypes, style guides, design patterns
- Information architecture
- card sorting, expert reviews, navigation design
- creation of site maps, user journeys, taxonomies, labelling strategies
- Site search analytics
- pattern analysis, failure analysis, session analysis
- insights into practical ways to improve site search performance, site navigation, metadata and content
- UX workshops and training
- design process definition, mentoring, innovation workshops
- professional training courses on user-centred design and information architecture
ISO 9241-210: Human-centred design for interactive systems
